SHIPPING INFORMATION

We offer free worldwide shipping. Depending on your country, timeframes slightly vary:

US and Canada: 4-7 working days

UK: 4-6 working days

Australia and New Zealand: 3-4 working days

Other countries: 5-10 working days

The delivery service is provided via UPS or local carriers where the last mile delivery may be carried out in collaboration with your local postal service (depending on your market).

Usually, orders are delivered to the door. If the carrier is unable to deliver the parcel, it will either be taken to a service point for pickup, or a second delivery attempt is made the day after. A change of delivery method may be available when the parcel has been dispatched, depending on your location and selected shipping option. For example, you might be able to choose to have the parcel delivered straight to a service point or neighbour, left in a safe place, or select a different day of delivery.

Please note that parcels are commonly delivered during the day. Therefore, we recommend having the parcel shipped to your work address if applicable to you.

TRACKING

We use tracked shipping methods only. A shipping notification email is sent out once the parcel has been dispatched from our warehouse. Through the link provided in the notification, you can follow your order during transit. In areas where last-mile delivery is carried out in collaboration with the local postal service, the tracking information is first available when the parcel has reached the delivery country. Therefore, it may take up to 3 working days for the tracking status to appear.

INSURANCE

Silkinc insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point the receiver becomes responsible for the shipment. When a recipient other than yourself is specified for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Silkinc.

If you allow the carrier to leave the parcel outside your front door without a receiver’s signature, Silkinc does not take responsibility for the delivery.

TAXES AND DUTIES

Within the European Union, the United Kingdom, the United States, Norway and Switzerland, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the order price.

Outside the European Union (except the US, UK, Norway and Switzerland), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the order price. A DDU order may therefore be subjected to local taxes and import duties levied by the local customs authority, or the used shipping carrier. We are, unfortunately, unable to calculate the exact cost of taxes and duties your order might incur, as these charges are imposed directly by the destination country. Silkinc does not cover any such taxes, duties, or related charges. Silkinc does not cover taxes and duties incurred on refused or unclaimed packages.