FREQUENTLY ASKED QUESTIONS

On every product page you can click the “Size Chart” to read about the sizing and view our detailed measurement charts.
Still not sure? Send us an email to service@thesilkinc.com to get personal sizing advice.

To find out when currently unavailable items will be back in stock, email us at service@thesilkinc.com. Please let us know the product name, size and colour you are looking for and we will let you know when it will next be in stock.

We are working on our sustainable gift wrapping option which will be available very soon.

We provide free worldwide shipping for your convenience. However, this should not be muddled with wastefulness. We ask you to consider every purchase you make, perhaps grouping together products into larger parcels and avoiding unnecessary returns. This will limit our collective impact on the environment.

When your order has been dispatched, a shipping notification including a tracking link is sent to your email. You can track and check the status of your package at any time using the link in the shipping notification. Please note that it may take up to 24 hours from dispatch for the tracking status to appear.

Haven’t received a notification? Make sure to check secondary inboxes or spam filters and add service@thesilkinc.com to your contacts so you don’t miss out on important information. Still no notification? Email us at service@thesilkinc.com.

Sometimes things go wrong. You’d be surprised how many people are involved in getting a garment from a silk cocoon to your doorstep and although we strive to avoid any mistakes at all, sometimes they happen.

If the product is damaged or does not correspond with how it was presented on the website, you have the right to enter a claim. We will collect and replace any defective or erroneous items and correct any mistakes carried out by us at no cost. To enter a claim, simply email us at service@thesilkinc.com to register your complaint and provide your order number, a detailed description of the issue and attach a photo of the issue if possible.

We’ll review your complaint and come back to you with a solution, normally within one working day. We will first see if it is possible to remedy the fault, and otherwise replace the product or refund you the money.

If you have any order issues, please send an e-mail to service@thesilkinc.com including your order number and a description of what's wrong with your order and we'll get you sorted. In case you received any incorrect items, we kindly ask you to also attach two pictures: the paper hang tag and the care label on the left inside of the garment.

We accept returns - but we ask that you consider your purchase.

If you receive an item that’s not quite right, we can assist you with finding the right solution. At Silkinc, we aim to make conscious purchases and limit our impact on the environment. We encourage our customers to do the same. 

If you still feel you need to return your item(s), returned goods should be within 30 days from the date of order, unused in resellable condition with all original packaging intact. An item can either be exchanged for a new one in a different size or colour, or the full amount can be refunded to you.

To request a return, simply email us at service@thesilkinc.com with your order number and specifying the item(s) you wish to return. Please let us know whether you would like to receive a refund or exchange. We will get back in touch with you with next steps, based on your location, on how to return your parcel.

In case you wish to receive your exchange items at a different address than the original order was sent to, please just let us know.

Returning a gift is simple and works just like returning a regular order with some small extras. Ask the kind soul who gifted you the Silkinc pieces for the order number and then simply email us at service@thesilkinc.com.

In case of an exchange, if you do not share the address with the person who gifted you, send an email to service@thesilkinc.com. We’ll get back to you within 24 hours and change the address for your exchange order. Make sure to let us know your full name, phone number, and where you wish to receive the exchange order.

Replacement/exchange items are shipped within one working day from when we have confirmed the return acceptance via email and should arrive to you according to ordinary shipping time.

From the day you send the returned goods to us it will take up to 10 working days for the return to be received and handled at our warehouse. Refunds will be processed once the returning goods have been received and passed the inspection. From that point it will take up to 5 more working days until the money is transferred back to the account or card used for the purchase.

We will be responsible for paying return shipping fees for any damaged, if the item is returned for personal reasons, the customer needs to pay the return shipping fee.

At Silkinc, we work hard every day to make premium-quality garments that look great and make you feel cared for - all while minimizing our impact on the planet and cost to you. Because of this, we do not offer regular discounts or sales on our products. However, we do make exceptions from time to time, so be sure to subscribe to our email list so you don’t miss out on promotional events!

We always offer free shipping on all orders and free returns if required. No coupon code needed!

Sustainability is core to Silkinc. Our purpose is to educate our world on the benefits of silk, a naturally sustainable fabric which is biodegradable and long-lasting and by informing people to make better, more conscious and balanced choices for themselves as well as the planet.

To us, this means making garments that reflect and respect nature, and doing all that we can to minimise our impact to the environment at every stage of the supply chain. You can find out more about what we have done at each stage of the process here.

As Silkinc manages the full production process from seed to skin, our locations spread from the rural mountains in Chongqing to our workshops in Suzhou.

Silk farming: our orchards are based in Chongqing municipal city.

Spinning and weaving: our workshops to create the silk fabrics are in Suzhou, Jiangsu Province.

Dyeing and finishing: we have workshops for finishing our silks which are in Suzhou, Jiangsu Province.

Handicrafts: we have three handicraft workshops in Suzhou, Jiangsu Province.

We want our employees to be truly happy working at Silkinc, feel satisfied with the balance their work gives them each day, an environment in which they can thrive, learn and surround themselves with friends. We know we can always do more. We offer many benefits to our employees which you can read about here, but in terms of getting the basics right, we do the following to ensure fair and safe working conditions in all our workplaces:

Our orchards:

• Our orchards follow the Green Farm standards with no pesticides or other chemicals used throughout the entire process.
• We have expert teams that support our farmers follow best practice sericulture as well as supporting with quality assurance and extra pairs of hands when needed.
• We build infrastructure to support every orchard including roads and water tanks which benefit the local communities.
  
  Our manufacturing workshops:
• We follow strict safety standards including set control methods, mandatory induction safety training and regular safety refreshers on a monthly basis for all employees
• Every Silkinc workshop has a doctor availble and a full-time safety director who has the responsibility for the safety of every staff member. They complete a daily site check and machinery safety checks.
• All our people are insured
• There is a canteen on site with sustainbly and locally sourced food

Our handicraft workshops:

• Silkinc provide a free shuttlebus for employees
• Each employee is set up with an ergonomic workstation
• Our staff work by daylight which contributes to their wellbeing and eyesight

A Silkinc account gives you access too exclusive offers as well as the ability to review your previous orders.

Privacy Policy

The type of data that we collect on our visitors to silkinc.com depends on how you interact with us. For instance, if you have ordered items from us, we have a legal obligation to fulfil that agreement and we need certain information like your name and addressin order to deliver the products to you. If you are just browsing the site, we collect anonymized and aggregated information, for instance, which country you are browsing from. This is required to provide you the right prices, currencies and shipping methods. We also track information about which pages are visited and for how long to see what our customers like. To see a full list of information on what purposes we collect data and how long we stores it, please read our privacy policy.

You may at any time ask for deletion, correction, limitation or transfer of your personal information by emailing service@thesilkinc.com. You're entitled to the deletion of your data once per year. To learn more, please read our privacy policy.